To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. This could be at "peer level" or higher within the customer organisation,
To lead, manage and develop an Operational team of team members dealing with bespoke or non standard product/ service orders/ faults or technical enquiries.
To manage Service Delivery/ Assurance, Billing and/ or Reporting as well as building and enhancing a mutually beneficial relationship.
To maintain excellent working relationships with all Account Teams, recognising and reacting to potential selling prospects.
To attend review meetings with Customers and Account Team Managers to solve/ raise issues.
To be responsible for resource planning and capability matching within their team.