Inbound Tech Process

  • Kolkata
  • 2-3 lakh
  • 1-4 years
  • Views
  • 07 Sep 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Greetings from Edify Technology Services

We are hiring for Technical Sales Associate (International Inbound Voice Process)


• Knowledge on Internet troubleshooting
• Need to Handle Inbound US Technical Support Calls.
• Attending Inbound calls relating to Computer, Printers, Router ,Email Antivirus
• Candidate must know how to trouble shoot Windows and MAC problems Candidate must be efficient in taking remote access
• Providing Technical Service's & Sell Warranty Plans.

Experience and criteria:-
• Experience in International BPO for Tech Support (Sales)
• Should be Comfortable with Night Shift
• Must know to close calls and take payment.
• Fluent in English.


• Fixed salary credited on 10th of every month + Incentives ( Weekly & Monthly)
• 12 paid leaves in a year + 15 comp off + Paid B'day leave
• No extension of shift timing. ( 9 hr Shift only)
• Working Days:5 ( Fixed Sat And Sun Off)