ITIL Incident Management

Future Focus Infotech Pvt. Ltd.
  • Pune
  • 10-15 lakh
  • 3-7 years
  • Views
  • 07 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

An Incident Manager has responsibility for:
Driving the efficiency and effectiveness of the incident management process
Producing management information, including KPIs and reports
Monitoring the effectiveness of incident management and making recommendations for improvement
Developing and maintaining the incident management system
Driving, developing, managing and maintaining the major incident process and associated procedures
Reviewing and auditing the process
Ensuring that all IT teams follow the incident management process for every incid

Competencies/Skill sets for this job

Auditing Kpis Incident Management

Job Posted By

Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.