Fraud Analytics

  • Gurgaon
  • 10-15 lakh
  • 2-6 years
  • Views
  • 25 Jan 2017

  • Finance/ Accounts

  • KPO/ Analytics
Job Description

Responsibilities will include:
Monitor our automated fraud screening application
Assist in maintaining basic ecommerce duties including chargeback handling and review
Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
Perform manual fraud review in order to detect fraudulent transactions
Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
Conduct extensive research to validate purchases
Independently resolve problems that require in depth investigation and/or research
Conduct follow-up research on fraudulent transactions
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information
Communicate effectively with the team.
Bachelors Degree required
Strong desire to build a career in the fraud industry
Excellent organizational, analytical, and critical thinking skills
Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking
Ability to meet deadlines and prioritize deliverables
Exceptional problem-solving skills
Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
Must possess strong internet research, along with the ability to navigate multiple systems at once
Demonstrated experience and/or strong working knowledge of SAS, Microsoft Word, Excel, and Outlook

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