Drive continuous improvement for Transaction Quality
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted
Certified in Green Belt
People Management skills
Analytical Skills / Quantitative skills
Excellent Communication skills
Data Handling / data interpretation skills
Detail oriented, Strong organizational skills, Presentation skills
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
Experience:- 6 - 8 years of experience into Transactional Quality Team Handling from BPO / KPO / ITES background only.