o Independently interacts by phone or email with customer service team in London and clients around the world.
o Effectively identifies and anticipates clients needs.
o Independently manages multiple client projects and requests.
o Serves as main point-of-contact and assumes responsibilities for the success of multiple client projects.
o Follows all applicable Best Practice and Workflow procedures.
o Works with internal departments on all facets of project preparation and successful execution.
o Monitors progress and ensures project deliverables for the client are accurate and timely.
o Ensures proper documentation for job tracking and billing information is current and accurate.
KNOWLEDGE SKILLS AND ABILITIES
o Must be fluent in English, written and oral to provide high level customer support.
o Demonstrated service orientation with a desire to exceed customer expectations.
o Ability to effectively manage customer service team and client expectations as well as the ability to train colleagues and clients on the various components of Sterling products.
o Excellent interpersonal and communication skills.
o PC proficiency with Microsoft Office, Adobe and current web-related technologies.
o Adaptable and flexible to changing work environment (including shift/location).
o Ability to work within a team environment but also a self-starter.
o Ability to multitask in a time-sensitive and deadline driven work environment.
o Attention to detail.
o Ability to cover other shifts due to leave, including night and weekend shifts.
EDUCATION AND EXPERIENCE
o University bachelor degree is preferable.
o 4 years of work experience is preferable.
o We will consider exceptional candidates not fulfilling these requirements.