Customer Success Manager

TIBCO Software Inc.
  • Sydney
  • Confidential
  • 3-5 years
  • Views
  • 01 Jun 2017

  • Marketing

  • Advertising/ PR/ Market Research/ Events
Job Description

Develop a trusted advisor relationship across a variety of functions and roles, including executives, decision makers, product managers and functional users.
Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on customer investment
Ensure renewals, identify and prioritize growth opportunities, and drive revenue through expansion/upsell
Collaborate with internal functional counterparts to enable customer marketing, product roadmap, and overall communication
Understand all aspects of Reward functionality and perform demonstrations/training for new users within a customer’s organization.
Advocate for customers internally to ensure utmost customer satisfaction
Act as a thought leader and subject matter/product expert

Competencies/Skill sets for this job

Functionality Customer Marketing Customer Satisfaction Marketing

Job Posted By

About Organisation

TIBCO Software Inc.