City Manager – Fulfilment Operations

  • Ahmedabad, Chennai, Kolkata, Pune, Jaipur
  • 8-12 lakh
  • 8-12 years
  • Views
  • 04 Sep 2017

  • Customer Service

  • Internet/ ECommerce
Job Description

op Mandatory Skills
Sales 2 years
Excellent communication skills, with neutral accent. 8 years
Domain Expertise
E-commerce 6 years
Mobile Applications development 7 years.
looking for City Manager – Fulfilment Operatio
Bachelor's or Master’s degree in related field
8 to 10 years of experience in an fullfilment department
5 = years in E-commerce operations environment (like Ekart, GoJava, Delhivery, ExpressB, DTDC, Blue Dart)
minimum of 3 years' experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.
Passion to deliver a delightful customer experience
Exp as Subject matter expert/Vendor expert
Job Summary
This role is designed to facilitate leadership for the high demanding, fast-paced operations of delivery of health care services in an e-commerce environment. Reporting to the RM/GM-Operations, this role will play a pivotal part in ensuring success of the company’s commitment to its customers. Ability to adapt, drive change and deploy new solutions are essentials. Owning up the complete responsibility of customer commitments and SLAs of that city across one or more fulfilment centres. Closely work with procurement, Customer Support, Finance and Marketing teams, the role is expected to drive operational efficiency and deploy new processes, models, and programs aimed at improving key performance metrics around overall service levels and end-to-end order processing.
Candidate with excellent communication skills, detail oriented approach, passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred.
Key Responsibilities
Provide leadership to one or more Fullfillment Centres in a city
Drive and own the productivity and performance accuracy in operations
Develop or improve processes to scale up performance metrics and to drive cost efficiencies
Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
Identify risks and issues for effective resolution ensuring no impact to service levels
Implement and manage 3PLs where applicable
Collaborate with internal stakeholders – sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied
Ensure operations are completely in control - SLAs, Accounts & Finance, Inventory, Records
Job Knowledge/Skills –
Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiencies; Business and Financial planning experience is preferred
Ability to develop, test and execute ideas to improve customer experience and operational efficiencies with attention to details
Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
Ability to handle the fast paced and changing priorities with required urgency
Managing escalations and crisis with exceptional problem-solving skills

Competencies/Skill sets for this job

Mobile Applications Development Sales Operational Efficiencies

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