Upgrade and Maintain OS Versions.
Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
RCA preparation and meeting SLA for RCA submission.
Planning and implementing fixes / Patches
Escalation of Disk management task on production system from L2 team.
Complex Health Checking.
Citrix related issues , affecting significant no. of users
High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.
Analyze Problems & escalate to appropriate Levels.
Act on Day to Day House Keeping tasks by using tools & scripts
To able to perform in 24 x 7 Environment in shift roaster
To able to attend calls on call basis whenever assigned
Work with Change & Problem Management Tools
Create regular reports for Management requirements.
Problem determination and resolution within Expected time frame.