schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of Cisco Voice network operations.
Closely work with Project Managers and customer technical authority and ensure smooth delivery of project deliverables.
Have the knowledge on Cisco Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.
Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager.
Good implementation/troubleshooting experience on Cisco IPT.
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
Maintain and update voice network diagrams and vendor information for voice network devices
Have very good troubleshooting and analytical skills.
Have understanding on the Change Management System.
Have Knowledge on Cisco Voice Design and Implementation