AVP Comp & Ben Analytics

First Call H Resource P. Ltd
  • Noida
  • 13-19 lakh
  • 15-25 years
  • Views
  • 27 Dec 2016

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Devise and implement training programs to improve the quality and productivity of the team.

- Drive process improvements initiatives to boost the operational efficiency of the site and process.

- Required to take independent decisions on setting up priorities taking into account all possible factors that can influence the business and client satisfaction.

- Should be able to develop short and long term plans and strategy to achieve the operational effectiveness.

- Should have the ability to build relationship with Cross functional teams to enable better performance and skill development.

- Leading a team of 55 - 60 associates; accountable for overall client delivery and New Project creation.

- Should have quality orientation and be able to lead and drive the continuous improvement culture through various tools and techniques.

Competencies/Skill sets for this job

Operational Efficiency Training Strategy Skill Development

Job Posted By

About Organisation

First Call H Resource P. Ltd