Good knowledge of H.323, SIP, QoS standard and policies
Strong working knowledge of Avaya Aura/Unified Communications/Communication Manager architecture
Experience providing troubleshooting and repairs with complex, distributed voice networks
Proven experience with Avaya JTAPI/TSAPI (DMCC Services)
Hands-on experience and expert troubleshooting skills of following devices/applications:
• Avaya S88XX/S87XX media servers
• Avaya G650/G350/G450/G700 media gateways
• Avaya IPSI, CLAN, MEDPRO, DS1, Analog boards/media modules
• Avaya 46XX/96XX series and One-X desk/soft phones
•Avaya Communication Manager, Avaya Communication Manager Messaging, Avaya Session Manager, Avaya Session Border Controller
• Avaya System Manager, Avaya System Platform, Avaya Application Enablement Server, Avaya Utility Server, Avaya Secure Access Link, Avaya Contact Center
• Interpreting Communication Manager Traces, system logs, events, errors, alarms etc.
•Installing/Deploying patches, service packs for Avaya Aura elements
•Familiarity with Avaya adjuncts e.g. Modular Messaging, Call Management System etc.